Frequentely Asked Questions

How can I make an order?

Clicking on "Add " all product pages of your interest, the desired products will be included automatically in the cart. Once in the shopping cart all the products in their own interest, to complete the purchase simply click on the link "cart " at the top right, and follow the simple steps.

Does the Prices are tax included?

Yes, all prices on our website are VAT included, plus shipping costs only.

Can it be possible to make invoice woth the product purchased?

Of course: when filling out the form with the shipment, just insert in the space provided VAT and corporate tax code (although the same as VAT) and at the time of shipment will be sent to the sales invoice in PDF format via e-mail to the address indicated during the purchasing process.

What kind of methods of payment do you accept?

You can pay your order Benefit from support for various options. Credit Card - Visa, Mastercard, Maestro, Postepay, Diner's Club, American Express (ssl) - Verified by Visa, PayPal, Bank Transfer. All types of payment are safe. In no event CA.FORM Srl will be aware of the details of your credit card.

What are the shipping?

Shipping costs are automatically calculated according to the weight of the goods purchased: For more information, see the table on page "shipments ". The shipments in Italy are free for purchases over 87 €

Why am I asked phone number and e-mail address as a mandatory field?

For a succesfull shipment, it is important to indicate a telephone number where you are always traceable and an e-mail. Without a phone number and email address can not proceed with the shipment.

When will I receive my order?

The shipping and deliveries normally takes place over 2/3 working days for items in stock. For all the other, waiting times will be communicated promptly.

What kind of shipping does you selected for my products?

Shipments are made ​​by courier. To make sure that we can make the shipment, it is important to indicate a telephone number where you are always traceable and an e-mail.

Will I be notified of shipment of my order?

You will be notified by e-mail when your order will be shipped. The goods will be sent to the shipping address filled in the form.

If you are absent at the time of delivery?

If at the time of delivery, the courier can not find anyone, will leave a notice of passage which will be indicated on the green number to call to arrange redelivery. After the third pass the order should be in stock and are subject to additional costs, paid by the recipient, calculated according to the days of storage

Can I use the right of withdrawal?

Certainly, according to the Legislative Decree 22 May 1999, n. 185 "Implementation of Directive 97/7/EC on the protection of consumers in respect of distance contracts " you have the right to withdraw the product purchased online. (See also page "Terms and conditions ")