Terms and conditions


All products sold by CA.FORM Srl are covered by the manufacturer's standard warranty and 24 months warranty for defects, in accordance with Decree 24/02. The manufacturer's standard warranty is provided in the manner described in the documentation included in the packaging of the product.

The guarantee of 24 months in accordance with Decree 24/02 applies to products that present a conformity defect, provided the product is used correctly, in accordance with its intended use and as provided in the technical documentation. This guarantee is for private consumption (a person who buys goods for purposes not related to his professional activity, or making a purchase without indicating in the order form a reference to VAT).

In case of lack of conformity, CA.FORM Srl provides for the restoration of conformity by repair / replacement or reduction of the price, until the termination of the contract. The customer must send the goods at the warehouse CA.FORM Srl at his expense. In case of, for whatever reason, was not able to make its customers a product warranty (repaired or replaced), CA.FORM Srl may proceed at its own discretion to refund the amount paid or to replace it with a product with equal or superior characteristics. If, as a result of intervention by an Authorized Service Center, the defect does not result in a lack of compliance with the Legislative Decree 24/02, the customer will be charged for any costs of verification and restoration required by authorized, and the any transport costs if incurred by CA.FORM Srl


In case of THE CONCLUSION OF A CONTRACT FOR THE PURCHASE happen away from business premises, the sale in question is considered to be governed by Decree n. 185 of 22/05/1999, which provides the opportunity for the purchaser to exercise the right of withdrawal. Fall so in this case the distance purchases made ​​by telephone or via the internet.

Who does it apply
To individuals (consumers) acting for purposes that are unrelated to his business. They are therefore excluded from the right to cancel purchases made by retailers and companies.

What is it
The consumer has the right, within a period of 10 calendar days from receipt of goods, to exercise the right of withdrawal. This right is the right to return purchased goods to the seller and the resulting refund of the purchase price.

How to use it
Be sure to have ready the following information to be trasmitted toCA.FORM Srl in case of partial withdrawal:

  • Item number/s;
  • Bank on which obtain the transfer (IBAN).
Contact the Administrative Office of the CA.FORM Srl to get the code of "Return Merchandise authorization " (RMA). Send by fax to n. written and signed statement of intention to exercise the right of withdrawal summarizing all of the above information and requirements (including even the possible authorization to credit the amount of bank account held by a third party).

How to return shipment
After obtaining the n. RMA, packing materials carefully in order to protect the original packaging of products from any damage, writing or labeling. Pin on packages shipped in a visible position, n. RMA.Richiedere CA.FORM Srl to the address to make the shipment. The shipment of returning CA.FORM Srl must be made and is withdrawn from our warehouse only if made by express courier and insured for the full amount of the goods purchased.

Law and Jurisdiction
Any dispute relating to the application, execution, interpretation and breach of contract of sale entered into "online " via the website is subject to Italian jurisdiction, these conditions are reported, although not expressly therein, in conjunction with the Legislative Decree No. 50 of 15.1.1992 and Legislative Decree No. 185 of 22.5.1999. Any dispute between the parties relating to this contract shall be the Court of Vicenza (Italy).

Right of withdrawal for fresh produce
In case of purchase of fresh goods at risk of perishability, client has the right to withdraw from the case at the time the packaging the product is altered or not present the characteristics specified at the time of purchase. To exercise the right of withdrawal for the risk of perishable products will need to contact within 24 hours from receipt of goods, the Administrative Office of CA.FORM Srl, then following the same procedure as indicated above (paragraphs "How to use them " and "How to return shipment ").

La spedizione di rientro dovrà avvenire entro le successive 48 ore, al fine di non provocare l’ulteriore deterioramento della merce. CA.FORM S.r.l. si riserva di valutare l’effettivo deterioramento del prodotto fresco al momento del rientro: nel caso esso non venga riscontrato, CA.FORM S.r.l. non procederà alla restituzione del prezzo pagato.

Il diritto si applica al prodotto acquistato nella sua interezza; non è possibile esercitare recesso solamente su parte del prodotto acquistato.


We dedicate to our customers our full attention. If we fail to maintain the high standards we set for ourselves, we want our customers we communicate it. The feedback you have provided us with the opportunity to continue to improve our products and services. In order to resolve the complaint as quickly as possible, please attach the details of all the contact details and any other information deemed relevant in the context of the complaint stessoPotete write directly to the following address: .

We ask you to indicate:>

  • Name, telephone number including the area code
  • Order number (in case of reference to an order)
  • A clear description of the complaint
  • Details about what you want to be done to resolve the issue